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Refund Policy

Effective date: 1 May 2026 · Last updated: 1 June 2026

This Refund Policy applies to all subscriptions purchased directly through SpoofShield LLC (“SpoofShield”, “we”, “us”). Please read it carefully before subscribing.

1. Subscription Model

SpoofShield operates on a monthly subscription model billed at $12.99 per user seat per month. Subscriptions renew automatically on the same day each month unless cancelled.

You are billed for the number of licensed seats in your organisation at the time of renewal. Seats can be added or removed from your dashboard at any time; changes take effect at the next billing cycle.

2. Cancellation

You may cancel your subscription at any time from your dashboard under Settings → Billing → Cancel Subscription, or by emailing billing@spoofshield.net.

Cancellation stops future billing immediately. Your subscription remains active until the end of the current paid billing period, after which access will be revoked.

3. Refund Eligibility

Within 14 days of first payment: If this is your first paid charge and you contact us within 14 days of that charge, we will issue a full refund with no questions asked.

After 14 days: We do not offer refunds for subscription periods that have already been charged and are in progress. Because SpoofShield is a software-as-a-service product that is available immediately upon payment, partial-period refunds are not provided.

Exceptions — we will consider refunds where:

  • A duplicate charge occurred due to a billing error on our side.
  • The service was unavailable for an extended period (more than 72 consecutive hours) due to a fault attributable to SpoofShield.
  • You were charged after a confirmed cancellation request sent to us in writing.

    • In these exceptional cases, please contact billing@spoofshield.net with your account details and we will investigate and respond within 5 business days.

    4. Annual Plans

    If an annual plan is available and you have purchased one, you may request a pro-rated refund for unused full months remaining in your annual term, provided the request is made within 30 days of the annual charge and you have not violated our Terms and Conditions.

    5. How Refunds Are Processed

    Approved refunds are returned to the original payment method (credit/debit card or bank account). Processing time is typically 5–10 business days once approved, depending on your bank or card issuer. SpoofShield does not issue refunds via cheque, bank transfer to a different account, or cryptocurrency.

    6. Non-Refundable Items

    The following are not eligible for refund:

  • Subscription periods already consumed.
  • Seat licences that were used and then removed during the billing period.
  • Any charges incurred after a failed cancellation attempt where we did not receive written confirmation of the cancellation request.

    • 7. Chargebacks

    We ask that you contact us before initiating a chargeback with your bank. Chargebacks can take weeks to resolve and may result in immediate suspension of your account. We are almost always able to resolve billing disputes quickly and fairly when contacted directly at billing@spoofshield.net.

    8. Contact

    For all billing and refund enquiries:

  • Email: billing@spoofshield.net
  • Response time: within 2 business days

    • This policy does not affect any statutory rights you may have under applicable consumer protection law in your jurisdiction.